Refund and Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Important note about delivery: Refusing the parcel at the moment of delivery is strictly not permitted. To obtain a refund, the customer must receive the order and then follow the return process. Otherwise, if delivery is refused, only a partial refund of 30% will be issued.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at livianna@outlook.com. Please note that returns must be sent to the following address: Locker Super U 22 Rue de la Galarniere 44400 Reze.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any question about returns at livianna@outlook.com.

Damage and problems

Please inspect your order on receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and put it right.

Exceptions and non-returnable items

Certain types of item cannot be returned, such as perishable goods (for example food, flowers or plants), custom products (such as special orders or personalised items) and personal care goods (such as beauty products). We also do not accept returns of hazardous goods, flammable liquids or gases. Please do get in touch if you have any question or concern about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the European Union

Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may take some time to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at livianna@outlook.com.